Enjoy great products at great prices. We offer at least 15% Off every item we sell,
with the exception of a few items where we are contractually obligated to sell at a
minimum price. While we feel it is extremely important for manufacturers to allow us
to set our own competitive prices and allow competition to dictate what price we list,
some manufacturer's contracts state a MAP (minimum advertised price) which does not
allow us to advertise a price lower than the one they have provided. For these items,
the discount we have provided to you may be less than the promotional discount. This
price is clearly shown in your shopping cart.
When your order total, after any discounts have been applied, exceeds $75,
we will ship your order FREE to anywhere in the contiguous United States by a
ground carrier of our choosing, usually UPS.
A few items we sell have a special shipping policy and these are stated on the item page -
these are only items exceeding 70 pounds or 130" in length and girth - for these items you
only pay the special shipping charge that applies to the item. This offer does not apply
to Alaska or Hawaii or any international destination.
Guaranteed 2-Day Delivery For Only A $6.95 Upgrade Fee
Need it really fast but don't want to spend a lot on shipping?
For orders under 20 pounds in both actual and dimensional weight, for only a $6.95 upgrade fee, we will
ship it by UPS Second Day Air for guaranteed delivery in only 2 business days
(Monday thru Friday) anywhere in the 48 contiguous United States. This option is not available
for shipments sent to Alaska or Hawaii, or for any international addresses.
This upgrade charge is in addition to any other applicable shipping charge that may apply to your order.
We want you to be happy with every product that you purchase from J R Graham.
If for any reason you are not pleased with the product that you purchased, we will happily
refund your cost of the item as long as it is in new resalable condition. No phone call or
authorization is necessary - you need only to complete the return form on the back of your
invoice and return the item to us via any method you choose. We highly encourage you to
insure your return and obtain a tracking number to assure it arrives at our facilities.
For any item that is not in new, resaleable condition, please contact us if you are
displeased with your product as we will attempt to resolve your dissatisfaction by speaking
with the manufacturer or offering you a different product. While we will do everything in
our power to provide a satisfactory resolution to an item which does not meet your satisfaction,
we do however reserve the right to disallow any return of any item that is not in new resaleable condition.